Roku is a very popular name in the media streaming world, with the company offering a number of products that start from as low as $29.99, and go all the way up to $129.99. Regardless of whether you are looking for a portable and inexpensive device with 1080p streaming capabilities, or something that supports 4K UHD TVs, HDCP and HDR content, Dolby Surround Sound, and more, Roku has something for everyone. Of course, a good media streaming device is nothing without great content, and Roku certainly has everything covered in that area as well.
However, like any modern electronic and mobile device, the Roku players are not without their problems. Which is why, we’ve rounded up some of the common issues faced by Roku device owners, and offer potential solutions on how to fix them!
Disclaimer: Not every Roku device will face these problems, and in fact, it is more than likely that you will not come across any of the issues listed below at all.
Problem #1 – Issues with the Roku remote
While all Roku products come with a simple IR remote, the Premiere+ and Ultra devices also come with “point anywhere” Wi-Fi remotes. As often happens with new devices, you may have some difficulty getting the remote to connect, or have issues with the connection dropping.
- The first, and most obvious, thing to do is to make sure that the batteries in the remote aren’t dead. Before any troubleshooting, a pair of fresh batteries is definitely recommended.
- If you find the connection to drop frequently, try clearing the setting and re-pairing the remote again. First, unplug the Roku player, and then remove the battery compartment from the remote. Press and hold the A and B buttons, or the Home and Down buttons, depending on the remote, and then press the pairing button (in the battery compartment), while still holding the first two buttons. Release the buttons once the pairing LED starts flashing. There will be three more LED flashes, which indicates that the remote pairing has been cleared. Now reconnect the player, put the remote into pairing mode by pressing the pairing button, and you will see the pairing message on the screen once the player reboots completely.
- Heavy congestion of wireless networks in your area, such as in a residential location, may be causing some interference as well. Find a channel that is traffic free, by using an app like Wi-Fi Analyzer (if you have an Android device) that can be downloaded from the Google Play Store. Channels 1,6, or 11 are recommended, as they have no overlapping frequencies. Check the user manual of your Wi-Fi router to find out how to change the channel.
- The Roku Stick comes with a regular IR remote which requires line of sight to function. However, the Stick plugs into the HDMI port that is sometimes on the back of the TV, which may cause issues when using the remote. If you own a Roku Stick, Roku will send you a free HDMI Extender Cable, that you can get by filling up the form here.
Problem #2 – No audio heard when watching videos
Some Roku Ultra owners have reported that there is no sound to be heard when streaming content.
- The issue generally seems to be caused by the wrong setting being enabled by default. The audio settings can be found by going to Settings – Audio. If you are using a S/PDIF (optical) cable for audio output to a receiver, try setting the audio mode to Dolby Digital. If you are connected via HDMI to the TV and optical to AVR, change the audio mode to Dolby Digital/DD+.
Problem #3 – Red LED lighting up on Roku Express and Express+
If you see the red LED flashing or solid on the Roku Express or Express+, this is what it means, and what you can do.
- The flashing red light means that the device is not receiving enough power. If the device is plugged into a surge protector or power strip, try plugging it directly into a wall outlet to see if that works. If it does, you will need to replace the power strip with a new one. Of course, make sure that you are using only the power cord and adapter that were provided with the device.
- In case the LED light is solid, that means that the device is overheating. Power off the device, and let it cool down for a while before rebooting it. To avoid this situation, make sure that the Roku Express isn’t placed on top of a set top box, routers, or AVR receivers, and avoid placing the player inside a cabinet or other enclosed spaces.
Problem #4 – “This HDMI input does not support HDCP 2.2” error message when enabling 4K
The Roku Premiere, Premiere+, and Ultra are capable of streaming 4K content, assuming that you have the compatible equipment. Many users have come across the above error message when trying to enable 4K for the first time.
- Something to keep in mind here is that every device in the chain between the Roku player and the TV has to be HDCP 2.2 compliant. For example, while your TV supports 4K content, not every HDMI port is HDCP 2.2 compliant, so you will have to check the owner’s manual to confirm which port is the one that will work.
- If you are connecting to the Roku player through an AVR, the AVR must also be compatible. If you have a 4K TV, and your AVR does not support HDCP 2.2, you can still get both 4K video and use your AVR by connecting the Roku player directly to the HDCP 2.2 input on your TV, and using either ARC (Audio Return Channel) or S/PDIF to route the audio from the TV back to the AVR.
So, there you have it for this roundup of some of the common problems faced by Roku player owners, and potential solutions on how to fix them. If you have come across these issues, or any others, do let us know in the comments section below, and we will try to help you with them.
Until then, don’t let this small list of problems deter you from picking up one of the Roku players. When it comes to media streaming and helping you cut the cord, Roku remains one of the leaders in the field, and with a slew of options available across the price spectrum, with something available for everyone.