Netflix not working on your Roku? Here are some things you can do

Finding that Netflix is not working on your Roku? Sometimes apps like Netflix just stop working without any provocation whatsoever. There are a number of reasons why this will happen and it’s not always easy to pinpoint the exact issue. There’s no need to freak out though, we’ve got you covered. If you’re using a Roku for your entertainment needs, here are a few ways to get your Netflix up and running again in the event that it suddenly stops working.


Check your network settings

roku network

Believe it or not, this is the most common culprit. Your Roku may have just temporarily lost connection to your network. In which case, you can check your network settings in the Roku user interface

  1. On the home screen, scroll down and enter the Settings menu.
  2. Scroll down and open the Network option to see if your Roku TV, streaming stick or set-top box is still connected.
  3. If it is, you can click on the Check Connection option to test out your network connection.

If things appear fine on that end, take a look at your router and make sure it’s connected. Depending on the type of Roku device, it may benefit to try switching from a wireless connection to a wired one with an ethernet cable.  Roku’s support page also has a list of error codes that can help you pinpoint your connectivity problems.

Beyond that, you might wanna check with your internet provider, but that can be left as a last resort.

Check for updates

After a while, apps can just start to act funny, especially if the software hasn’t been updated in a while. Sometimes developers push backend changes that also require front-end updates to get them to work, otherwise, they’ll stall. Simply updating your apps should help to ensure that they continue working flawlessly.

Normally Roku checks for updates whenever it is turned on, or every 24-36 hours. You can also manually check for updates to the Neflix app.

  1. On the home screen, scroll down and enter the Settings menu.
  2. Scroll down and select the System option.
  3. Then click on the Software Update selection
  4. Finally, click on the Check Now option This will check for both Roku system updates and Netflix app updates.

Restart your Roku

Have you tried turning your device on and off again? No seriously, this works more often than not. Give your Roku a little reboot by unplugging it for at least 10 seconds. Plug it back in and turn on the device. Wait at least one minute before going back into Netflix.

Check your Netflix account

If the app is having issues playing video, the problem may stem from your Netflix account. Check the account to make sure your subscription renewed correctly. If you recently changed your credit card, you may need to update it.


It could also have to do with your subscription plan. As you know, Netflix offers different pricing plans which can limit the number of simultaneous streams that can happen on your account. So if others are leeching off of your account, you might wanna consider either upgrading your subscription plan or kicking someone out. For the sake of friendship, I ‘d look at the former option. After all, sharing is caring!

Related: How to stream Netflix 4K and HDR content

Netflix not working on Roku: Re-Download the Netflix app

Another easy fix is to simply uninstall and redownload the Netflix app. This, of course, erases all your login info from the device, but it also acts as a full reboot on the app, so any issues you were facing may clear up.

Now you know what to do if you find that Netflix is not working on your Roku. Hopefully, any one of these tips can help you get your Netflix back to binging state.

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