Netflix not working on your LG smart TV? Here’s what to do

Smart TVs are a serious game-changer, allowing you to access your favorite streaming sites without telecasting or hooking your laptop up to your TV. With no need to do anything but login, you can launch Netflix, and often with a designated Netflix button right on your remote to make it ever easier.

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That’s what you get when you buy an LG smart TV, pre-loaded with Netflix for an easy streaming experience.

So what happens when Netflix is not working on your LG smart TV? And why would this service be interrupted at all? Here’s a quick guide to what’s wrong and what you can do to get back to streaming.

Check your network connection and Netflix itself

This should be your first step for most problems. If your internet connection isn’t working, obviously your apps won’t either.

Have a look and make sure your LG smart TV is connected to your home Wi-Fi. If you’re able to test your Wi-Fi is working with another device, like a smartphone or laptop, double-check that the internet is working at all by trying to browse the internet.

If it is but Netflix on your LG TV still isn’t responding, reset your modem and router, and unplug your TV. This simply involves unplugging all devices and leaving them off for two minutes or more to let them power down. Then plug back in and turn them on. Voila!

Next, check if Netflix itself is the problem. If Netflix is not working, you can browse the official support site to check if the service is having problems.

If it’s all green from Netflix itself, and your Wi-FI is working but there’s nothing happening on your TV and the problem is persisting, you can be reasonably sure that it’s not a connectivity issue. Time for next steps.

Update your firmware

Apps and firmware update entirely separately, so it’s possible your Netflix app automatically updated while your TV firmware hasn’t.

This should all normally happen automatically, but every now and then something misfires.

In this case, you’ll want to go in and update your firmware to keep it compatible with Netflix. Here’s a quick video from LG explaining how:

Reinstall Netflix

netflix not working lg smart tv

Files and caches can become corrupt, and this might be what’s interfering with Netflix.

Don’t worry, though. It’s really not as bad as it sounds and just requires that you uninstall the app and reinstall it anew.

First, uninstall Netflix from your LG smart TV:

  • Click on the Home/Start button on your remote control to bring up the launch bar.
  • On the launch bar, find Netflix, and hover over the Netflix app until an arrow appears above it.
  • Click the arrow pointing up.
  • Click on the X symbol.
  • Confirm that you want to uninstall by clicking OK.

Now you’ll want to reinstall Netflix on LG smart TV:

  • Click on the Home/Start button on your remote control to bring up the launch bar.
  • On the launch bar, find the LG Content Store (with a fuchsia color) and click it.
  • Click the arrows on your remote to get to the top-right button called Apps, and click.
  • Find the Netflix app and click Install. (If you don’t see the Netflix app straight away, look in Hot, or you can search, too.)

Set your location correctly

Netflix has different agreements with content producers in different markets, and they’re quite strict about only streaming content meant for your geographical location.

If you’re in the U.S. but have your location set to Australia (for whatever reason), Netflix may malfunction, recognizing the error — rather than give you access to either U.S. or Australia, Netflix sometimes plays it safe by shutting you out altogether.

So here’s what you do:

  • Click on the Home/Start button on your remote control to bring up the launch bar.
  • Scroll and click on Settings (the cog icon) at the top-right.
  • Click on All Settings at the bottom.
  • Click on General on the left.
  • Click on Location.
  • Input your correct location.

One more tip: Depending on your exact LG smart TV and its remote, you might find the Settings cog icon on the remote, a small square button at the top of it.

Have you tried turning it off and turning it on again?

It sounds like a cliche, but you’ll actually want to go a little beyond unplugging your TV like we tried already if all the other options fail. We’re talking full factory reset.

Here’s how to reset your TV:

  • Click on the Home/Start button on your remote control to bring up the launch bar.
  • Click on Settings (the cog icon) in the top-right corner.
  • Click on General > Reset to Initial Settings.
  • Enter your TV password if you have one.
  • Follow the prompts in the setup wizard.

Wrap up

Those are the most common problem you’ll encounter with Netflix on an LG smart TV, and they’re each fairly easy to solve.

Have you encountered any problems outside of this list? Were they difficult to solve? Let us know what other hiccups are out there in the comments below, and we’ll track down the best way to troubleshoot.


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