With over 50 million paid subscribers just in the U.S., and over 125 million worldwide, chances are good you are a Netflix customer. You’ve got access to the service’s huge library of classic movies and TV shows, plus its growing list of original series, movies and specials. But what do you do if it stops working?
Let’s take a look at the various problems that you might have to deal with if you wish to access your Netflix account, such as not being able to sign on at all, to problems with the Netflix app loading, to issues where video from the service is not streaming well enough.
Make sure you have typed in the correct login and password
This seems logical, but if you cannot sign into Netflix, you most likely have not typed in the correct login or password for your account. The login is always the email address you used to sign up for the service. If, for some reason, you have forgotten your email address (many people have multiple email addresses, after all), you can contact Netflix’s online support service for help.
It’s more likely that you forgot your Netflix account password if you cannot sign into the service. Use the link below to retrieve your password, or change it to a new one.
Fix Netflix streaming problems at home
Fix Netflix problems on smartphones and tablets
Too many people may be using your Netflix account
Netflix might actually be down
While this is rare, Netflix might not be working because the service is actually just down. A site like DownDetector will show if anyone else is having problems. A problem with your internet service at home could also cause the problem, in which case you will need to contact your service provider.
If Netflix is not working for you on your preferred platform, we hope these tips help. If you have any more tips on getting Netflix working again for you, let us know in the comments!
Looking for advice that might be specific to the media device you are using? Check out these guides: